Excellent result in the community satisfaction survey

Monash scored well for overall community satisfaction in the annual Community Satisfaction Survey results when residents of each municipality in Victoria are asked about their area.

The council achieved an overall satisfaction score of 7.07, a score above Melbourne’s 2022 metropolitan average of 6.6 and above the 6.65 recorded by Eastern Region councils in the research on Melbourne’s governance in 2022, although they were also down 3.7% from last year’s score of 7.3.

The score of 7.07 puts Monash tied with another council for the highest overall satisfaction score of any metropolitan council.

Meeting the reporting requirements of the Local Government Performance Reporting Framework for Monash was as follows:

  • Overall Board Performance (7.07)
  • Maintain local community trust (6.96)
  • Community engagement and consultation (6.81)
  • Make decisions in the interest of the community (6.83)
  • Responsiveness to local community needs (6.93) and
  • Representation, lobbying and advocacy on behalf of the community (6.90).

The highest results were recorded for the municipal library and library services (8.4), regular green waste collection (8.2), sports ovals and outdoor sports facilities (8.1), recreational and aquatic (8.08) and regular garbage collection (8.07). Council run services for children and families (7.98) and provision and maintenance of local playgrounds (7.97) also had strong satisfaction scores.

The key questions in this year’s survey were garbage and waste issues, including garbage collection, traffic management, parking, construction (housing, planning and development) and parks (gardens and open spaces).

Monash Mayor Stuart James said council appreciates community feedback, which provides excellent direction on areas where community services can be improved.

“These are good results and a number of areas have done very well during the difficult period of the pandemic. I am also happy with the feedback from the community which gives us clear direction on how we can improve,” said Cr James.

“We anticipated that the change to the trash can service could impact these results as it is a significant change for the community, and we know some people were unsure of what was on offer.

“We believe we have worked with the community to adjust what is offered so that we can address a number of concerns raised during our consultation. Community is at the heart of everything we do and we are committed to connecting with our residents, encouraging them to speak up about what matters to them and addressing the issues that matter to them.

“The survey also provides valuable insights into areas where we can improve. We have considered this feedback and will review the concerns raised and how we can resolve them. »

The Council surveyed 800 randomly selected residents in May and June. The survey is usually conducted through face-to-face interviews, but due to the impacts of COVID on work, it was conducted over the phone.

The full survey results are available at Council website.

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