Staff shortages lead to missed waste / recycling collections


NORTHBOROUGH – Substitute garbage truck drivers working amid COVID-19 induced staffing issues have missed “a significant number of customers” in Northborough over the past two weeks.

That’s according to an announcement from the city sent to community members early Sunday afternoon.

“The Services of the Republic apologize for any inconvenience and will do their best to rectify the situation in a timely manner,” the city noted in the announcement. “Thank you for your great patience.”

The recent increase in COVID-19 cases has caused widespread staff shortages across all sectors in recent weeks.

The Northborough, Republic waste and recycling contractor has experienced his own shortages and has used replacement drivers to fill the gaps.

“Although many missed collections have been recovered [on] Saturday 1/8, we are aware that many more were not, ”the city wrote on Sunday, addressing recent missed collections.

Northborough is asking residents who use pay-per-view services whose collection failed to notify city staff.

“We will compile an updated list for Republic and ensure that these exceptional collections are picked up by Monday, January 10,” the city’s announcement noted.

Community members are welcome to send an email [email protected]ma.us or call 508-393-5001 or 508-393-5015 to report a missed collection.

Contact persons should include their address and information about the type of collection was missed.

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